Hello I would like to compliment Singapore Airlines staff members, the in-flight crew, as well as ground crew in HK for my flight earlier today SQ857 returning from HKG to Singapore on 7th of March.
There was some mishaps with my pre-order shopping items and the SIA attended and resolved my items with graciousness, high customer service attitude and consideration that save me much hassle of later follow-up. First of all I would like to compliment SQ857 flight In-flight supervisor, a lovely lady in burgundy kebaya, who was very gracious and attentive. She took the leadership of the situation, frequently checked on issue, and dispatched her staff effectively. She also took the matter at hand and resolved it swiftly by giving me the missing items from my pre-order. I sincerely appreciate that since the items were bought and paid for since December, and the disconnection happens because of missing information and lack of follow up from Krisshop. I also compliment the gentleman at the gate 22 in Hong Kong airport who attended to me and even liased with onboard member during pre-boarding time.
I had flown SIA for years for business and leisure. During my trips there were inconsistent minor service (such as forgotten green tea order during service), this crew in general were pretty good but the 2 individuals exemplify the Singapore Airlines brand with excellence. And with that, restore my faith as a Singapore on the Singapore Airlines brand. Please pass my compliments to the management team and in particular the outstanding individuals whom interacted with me today.
Thank you.
